Important Update: USA Tariff Changes and Impact on Orders

Dear Customers,

We’d like to inform you about a recent change in tariffs affecting shipments to the United States, which may impact any orders placed with us for delivery to the USA.

What’s Changing?

Effective August 29, 2025, new tariffs on goods being shipped to the USA have gone into effect. As a result, any orders placed with shipping addresses in the United States will be temporarily held while we adjust to accommodate these new tariff charges.

What Does This Mean for You?

During this “hold” period, any order placed to be shipped to the USA will not be processed until the tariff adjustments are made. If your order is affected, you will receive an additional invoice that will outline the tariff charges. This invoice must be paid before your items can be shipped.

How Are We Addressing This?

We understand that changes like this can be frustrating, and we are working diligently to make this process as smooth as possible for you. In the coming weeks, we plan to implement an update to our checkout experience that will automate the collection of tariff fees. This means you will be able to see the full price—including tariffs—before you place your order, ensuring a transparent and seamless checkout process.

We’re committed to providing the best possible experience, and we appreciate your understanding as we adapt to these new requirements. Rest assured, we’ll continue to monitor any further updates related to this issue and keep you informed as changes happen.

What Can You Expect?

1. Orders will be temporarily held: All orders shipped to the USA will be placed on hold until the tariff adjustments are made.

2. Additional invoice: If your order is affected, you will receive a secondary invoice to cover the new tariff charges.

3. Transparent pricing at checkout: We’re working to implement automated tariff fee collection directly in the checkout process, allowing you to view the full price of your order upfront.

Need Assistance?

If you have any questions about these changes, or if you need assistance with your order, please don't hesitate to reach out to our us at contactus@thedicedungeon.co.uk. We’re here to help and ensure that you have all the information you need to make your shopping experience as smooth as possible.

Thank you for your continued support and understanding during this transition.

Kind Regards,

Ben & Dave